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Welcome to the Mad City Chefs! These Terms of Use and Conditions govern your use of the Mad City Chefs (“we,” “our,” “us”) website (“Site”). Please read the terms in full before using our Site. By accepting these terms, or by using this Site, you agree to be legally bound by this Policy, which includes our Privacy Policy. If you do not agree to our Policy, please do not use our Site. We reserve the right to modify these terms at any time without prior notice, and your use of the Site bind you to the use of the changes made. We do occasionally update these terms so please refer to them in the future.

Please note that your use of the Site means you consent and accept the terms in this Policy, you agree that you have read and understand this Policy, and you accept and consent to the privacy practices and uses or disclosures of information about you that are described herein.


You will be able to access our Site without having to register any details with us.


Mad City Chefs is a Limited Liability Corporation operating out of the state of Wisconsin. We provide customers (both registered and non-registered) access to our Site as described in this Policy.

Service Description. Mad City Chefs offers a subscription service (“Service”) to weekly delivery of groceries and recipes based on our changing menu. Mad City Chefs attempts to be as accurate as possible. However, cannot warrant that product or service descriptions or other content of this site is accurate, complete, reliable, current or error-free. If we make a mistake in pricing or charging for our Service, you will be charged the correct price for such Service.



Order and Acceptance. By submitting an order, you offer to purchase the subscription Service, Meal Kit and Catering Services and submit to us. It is within our discretion to accept or reject your order. By placing an order through our Site you warrant that:


  You are legally capable of entering into binding contracts; and

  You are at least 18 years old; and

  You are resident of Wisconsin; and

  Your delivery address is within our serviceable delivery area. (Dane County)


Your order constitutes an offer to us to subscribe to a Service. All orders are subject to acceptance by us. The contract between us will only be formed when we send you an e-mail that confirms that your order has been accepted.

Contract. Your payment for products, services or sales tax relating to your order is charged at the moment of purchase. If we accept your order, we will charge you for our Service. If we do not accept your order, we will issue a refund. Please allow 3-5 days for refund to go through.


Auto-Renewal. By submitting an order, you agree to the following:

  The subscription plan (“Service”) which you have ordered will consist of an initial transaction, followed by a recurring payment and delivery (every 7 days from your initial purchase);

  In order to cancel your subscription, please contact us with a 5 day advanced notification;

  You are responsible for recurring payments until you authorize cancellation through your account page, direct contact or email/phone;

  Mad City Chefs will continue to process charges until you receive confirmation that your plan has been suspended or cancelled;

  Mad City Chefs reserves the right to change the price of the Service at any time.




If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You warrant to us that your financial methods to buy products or services through this site is authorized and legal.




It is your responsibility to notify us of any changes to your registration details, including payment details. You are also responsible to notify your bank of any loss, theft or unauthorized use of your credit card or access to your financial accounts.




Delivery. By following the ordering protocols established on the Site, you agree that your delivery address is within the delivery area. (DANE COUNTY)


Warranty. We warrant to you that any product purchased from us through our Site will conform to its description be delivered complete with all the necessary components. We guarantee the freshness of the ingredients up to 8pm on delivery day. The subscriber assumes all responsibility for food product perishability if the products are not stored properly beyond the delivery timeframe.


Satisfaction Guarantee. Mad City Chefs believes in delivering food products that are of the best quality with the aim to please our customers. If, for any reason, your product is delivered incomplete or defective, we will either replace the product or refund your money.


Right to Refuse Service. We reserve the right to refuse service to anyone, with or without cause.

Prohibited Uses. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Ownership and Copyright. We or our content providers own all of the content on our site, including, without limitation, all software, services, products, resources, information, data, photographs, graphics, video and audio clips, text, images, typefaces, content and other materials on this site (the “site content”). The site content is copyright © 2021 MAD-CITY CHEFS, LLC. All Rights Reserved, unless otherwise marked.


You should assume that everything on the Site, including, is copyrighted, unless otherwise noted. The contents of this site, either in part or in whole, is forbidden from being used for any commercial reasons without expressed, written permission from Mad City Chefs. All graphics design elements on the site are copyrighted. Use of the graphic design elements is forbidden without our expressed, written permission. We neither warrant nor represent that your use of the content displayed on this Site will not infringe rights of third parties.

When using this site, you may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, copy, upload, distribute, or in any way exploit any of the site content, in whole or in part, except as expressly provided below. You are permitted to download one copy of the site content for your personal, non-commercial use. You cannot copy or post the site content on any network computer or broadcast it in any media. You also must maintain any notices contained in the site content, such as all copyright notices, trademark legends, or other proprietary rights notices. You may not attempt to gain access to any portion of the Site, or any of its contents or services, other than those for which you are authorized.

While every effort is made to ensure that all content provided on the Site does not contain computer viruses and/or harmful materials, you should take reasonable and appropriate precautions to scan for computer viruses or otherwise protect your computer and you should ensure that you have a complete and current backup of the applicable items on your computer. We disclaim any liability for the need for services or replacing equipment or data resulting from your use of the Site. While every effort is made to ensure smooth and continuous operation, we do not warrant the Site will operate error free.

All rights not expressly granted herein are reserved to our content providers and us.

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