Question 1

COOLER BAG RETURN POLICY

Accepted Answer

We provide reusable cooler bags + ice packsCustomers are required to leave the previous week’s bag out for exchangeBags not returned after 2 deliveries are considered lostLost bags incur a replacement fee of $25/bag.Fee must be paid or bags must be returned to 1200 E Verona Ave, during open hours, before the following week to continue serviceIf fee or bags are not returned, your subscription will be suspended until fee or bag return is resolved.Customers are responsible for returning cooler bags in reasonably clean condition. Bags must be free of excessive food residue, spills, debris, and pet hair before being returned for exchange. Please keep cooler bags away from pets whenever possible.

If a bag is returned in an unsanitary condition or with excessive pet hair or debris, we may require it to be cleaned before it can be returned to service.

Question 2

What is Mad City Chefs Meal Kits?

Accepted Answer

You are ordering fully prepared Heat & Eat Meals . It is a weekly meal subscription service. Customers receive freshly prepared ingredients and meals to help you prepare restaurant quality meals right in your home. We save you the time of finding recipes, planning, portioning and prepping your meals. Most meals can be reheated in microwave. Some meals will need to be reheated on stove top or oven.

Question 3

How The Heck Does This Work?

Accepted Answer

1. PICK YOUR PLAN.
2. CHOOSE DELIVERY LOCATION.
3. PAY.
4. EAT.
 
Well, it's close to that easy! We accept orders within 1 week of your desired delivery date. You can order multiple weeks or subscribe for a weekly delivery. Each order is due 7 days prior to the desired Tuesday/Wednesday, before midnight. If you are ordering multiple individual weeks, you can specify which weeks are desired. 
 
If you have any questions, please reach out!

Question 4

Where and When Can I Get My Meal Kit?

Accepted Answer

We are now delivering to all of Dane County!
 
We have weekly scheduled deliveries to the UW-Helath Clinics in Verona. This delivery option is only allowed for UW-Health Employees, Residents and affiliated programs.
 
*If you would like to donate meals, please contact us at madcitychefs@gmail.com.
 
Meals will be delivered every Tuesday and Wednesday, (other than some Holiday Weeks) before 5pm. Your delivery day is dependent on your address in Dane County. You can find our delivery map at the bottom of our Meal Kit Page and in your checkout cart. 
 
IF YOU ARE RECEIVING A HOME DELIVERY, PLEASE LEAVE A COOLER OUT IN FRONT OF DELIVERY DOOR WITH ICE PACKS.

Question 5

Is every single ingredient included in the bag?

Accepted Answer

Almost. Most recipes require basic things like oil, butter, flour, salt and pepper, which you will need to have in your pantry. Some may require perishable items like milk or eggs.

LIST OF PANTRY ITEMS
In order to prepare homemade meals you will need to have a number of items readily available, including a kitchen and running water! Here are a list of basic items you should have on hand. We will let you know on the recipe card which items will be needed for each recipe.

PANTRY INGREDIENTS

Salt and Pepper
Oil
Flour
Sugar
Condiments
Eggs

SUPPLIES

Cooking Spray
Paper Towels
Foil
Plastic Wrap
Parchment Paper
Instant Read Thermometer
Colander/Strainer

COOKWARE

Sauce Pans:
• Small or medium-size sauce pan
• Stock pot or 5-quart saucepan
Fry Pan: 10-inch frying/sauté pan, preferably oven-proof
Roasting Pan: Standard or Dutch oven

BAKEWARE

Cake Pans
Baking Dishes: 9 by 13-inch and 8 by 8-inch
Baking Sheets with Rim (Jelly Roll Pans)

CUTLERY

Cutting Board
Chef knife (keep it sharp!)
Paring knife
Kitchen Scissors

UTENSILS

Grater
Spatula (the kind to flip things on the stove)
Rubber Spatula (the kind for scraping out bowls)
Stir spoon
Tongs
Rolling Pin (or a tall wine bottle will do)

Question 6

What happens if something is missing from my box, or an ingredient is bad, or a squirrel gets into my order?

Accepted Answer

Please let us know at madcitychefs@gmail.com. We will get a replacement out to you within 24 hours.

Question 7

What is the cancellation/pause policy?

Accepted Answer

We understand that circumstances can change, and you may need to cancel your subscription with us. If you wish to cancel or pause your subscription, we ask that you provide a minimum of a 7 days' notice before your next scheduled delivery. Please note that if you cancel after the cutoff date for the upcoming delivery, you may still receive and be billed for that delivery. We do not provide refunds for orders that have already been processed. However, any cancellations made before the cutoff date will not be charged for upcoming delivery.

We also offer the option to skip a delivery instead of cancelling your entire subscription if you just need a temporary break. To pause, please reach out and we will take care of the suspending the payments and deliveries for the week's that you would like to skip.  If you have any further questions or need assistance with your subscription, please don't hesitate to reach out to our customer service team.

MAD CITY CHEFS

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