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FAQ
You are ordering a planned, ingredient prepared and directed Meal Kit. It is a weekly meal subscription service. Customers recieve freshly prepared ingredients to help you prepare restaurant quality meals right in your home. We save you the time of finding recipes, planning, portioning and prepping your meals.
1. PICK YOUR PLAN.
2. CHOOSE DELIVERY LOCATION.
3. PAY.
4. EAT.
Well, it's close to that easy! We accept orders within 1 week of your desired delivery date. You can order multiple weeks or subscribe for a weekly delivery. Each order is due 7 days prior to the desired Monday/Tuesday, before midnight. If you are ordering multiple individual weeks, you can specify which weeks are desired.
If you have any questions, please reach out!
We are now delivering to all of Dane County!
We have weekly scheduled deliveries to the UW-Helath Clinics in Verona. This delivery option is only allowed for UW-Health Employees, Residents and affiliated programs.
*If you would like to donate meals, please contact us at madcitychefs@gmail.com.
Meals will be delivered every Tuesday and Wednesday, (other than some Holiday Weeks) before 5pm. Your delivery day is dependent on your address in Dane County. You can find our delivery map at the bottom of our Meal Kit Page a(www.madcitychefs.com)nd in your checkout cart.
IF YOU ARE RECEIVING A HOME DELIVERY, PLEASE LEAVE A COOLER OUT IN FRONT OF DELIVERY DOOR WITH ICE PACKS.
Almost. Most recipes require basic things like oil, butter, flour, salt and pepper, which you will need to have in your pantry. Some may require perishable items like milk or eggs.
LIST OF PANTRY ITEMS
In order to prepare homemade meals you will need to have a number of items readily available, including a kitchen and running water! Here are a list of basic items you should have on hand. We will let you know on the recipe card which items will be needed for each recipe.
PANTRY INGREDIENTS
Salt and Pepper
Oil
Flour
Sugar
Condiments
Eggs
SUPPLIES
Cooking Spray
Paper Towels
Foil
Plastic Wrap
Parchment Paper
Instant Read Thermometer
Colander/Strainer
COOKWARE
Sauce Pans:
• Small or medium-size sauce pan
• Stock pot or 5-quart saucepan
Fry Pan: 10-inch frying/sauté pan, preferably oven-proof
Roasting Pan: Standard or Dutch oven
BAKEWARE
Cake Pans
Baking Dishes: 9 by 13-inch and 8 by 8-inch
Baking Sheets with Rim (Jelly Roll Pans)
CUTLERY
Cutting Board
Chef knife (keep it sharp!)
Paring knife
Kitchen Scissors
UTENSILS
Grater
Spatula (the kind to flip things on the stove)
Rubber Spatula (the kind for scraping out bowls)
Stir spoon
Tongs
Rolling Pin (or a tall wine bottle will do)
We understand that circumstances can change, and you may need to cancel your subscription with us. If you wish to cancel or pause your subscription, we ask that you provide a minimum of a 7 days' notice before your next scheduled delivery. Please note that if you cancel after the cutoff date for the upcoming delivery, you may still receive and be billed for that delivery. We do not provide refunds for orders that have already been processed. However, any cancellations made before the cutoff date will not be charged for upcoming delivery.
We also offer the option to skip a delivery instead of cancelling your entire subscription if you just need a temporary break. To pause, please reach out and we will take care of the suspending the payments and deliveries for the week's that you would like to skip. If you have any further questions or need assistance with your subscription, please don't hesitate to reach out to our customer service team.
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