Shipping

We roast our nuts in small batches and will try our best to ship your order within 48 hours. Since we are a small operation, we may need a little extra time to create your product. If we cannot ship within the 48 hour timeframe for any reason, we will notify you by email or telephone to let you know what is going on. USPS typically delivers our products within 2-3 days of shipping.

Returns
Our nuts are a perishable item and you should enjoy them while they are fresh. Please keep them sealed and they should remain fresh and tasty for 2-4 weeks depending on your climate. If you have an issue with our products, please let us know immediately at 608-577-4857 or by e-mail at madcitychefs@gmail.com

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
If we send you a refund, we will do so on your the credit card or bank used for the purchase. No cash or checks will be sent.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again; then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at madcitychefs@gmail.com.


Shipping for Returns
To return your product, mail your product to: 1200 E Verona Ave. Verona, WI 53593

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.